Fremont Police Dispatchers are trained and committed to assist citizens in solving many of their problems. Dispatchers evaluate the problem and will send an officer when necessary or refer callers to other city departments, public agencies, or private and non-profit organizations.

Fremont Police Dispatchers take advantage of various opportunities within the Police Department and the community to practice the Community Policing Philosophy. Dispatchers participate in problem solving committees and many community events, such as 9-1-1 for kids and career presentations. We achieve this through the support and cooperation of all the dispatch team members.

The dispatchers work in a state of the art Communications Center, complete with ergonomic workstations, 21" dispatch monitors, Positron phones, Positron express keyboards, Motorola Centercom radio system, and a variety of ergonomic office chairs. The Communications Center is located on the third floor over looking Lake Elizabeth and Central Park.

The Fremont Police Communications Section is part of the Community Policing Teams Division. It is the second largest unit within the Police Department with an authorized staff of twenty-four full time personnel including (1) Lieutenant, (4) Dispatch Supervisors, and (21) Dispatchers. In its support role for the operational units of the Police Department, the Communications Section plays a critical role in the delivery of almost all police services.

The Communications Center is the primary Public Safety Answering Point (P.S.A.P.) for the city. Virtually all emergency 9-1-1 calls are taken by police dispatchers. Calls for service are classified and then dispatched to police personnel and/or transferred to other city departments when appropriate.

Communications personnel have made themselves an integral part of the department's Community Oriented Policing philosophy. They routinely identify problems and have suggested and developed many programs designed to solve or mitigate those problems. All of the programs have had a positive impact on the delivery of police services. These projects have been initiated and completed voluntarily and are in addition to the usual activities normally associated with a police dispatch center. They are indicative of the dedication and commitment of Fremont Police Dispatchers to the effective delivery of police services to the community.

The responsibilities of the Communications Center are varied, but the major focus is on the following duties:

• Handling calls for service and information from the public, other agencies and patrol.
• Classifying, prioritizing, and assigning calls for service to patrol.
• Receiving, monitoring and transmitting radio messages.
• Data entry into the various law enforcement computer systems.
• Maintenance of audio logs of phone calls and radio communications.

Their shifts coincide with those of the patrol force and tend to foster the team concept. This schedule requires two teams, A and B.

Each team covers three shifts (day, swing, and midnight) during alternating four day blocks. This 4/11 work week has 5 training days per year built into the schedule. These days provide a chance to have all the dispatchers on the A or B team (day, swing and midnight) together to address issues affecting all shifts.

We invite you to browse through the different content pages and take a peek at the innovative strategies designed to provide better service to the community we serve.

If you have comments or would like additional information about our communications center please e-mail us at pddispatch@ci.fremont.ca.us or call at (510) 790-6725.